The following information is intended to be helpful for residents, local businesses and organisations in Twickenham, and my team and I will endeavour to keep it as up-to-date as possible.

If you have any other questions about Covid-19 which aren’t answered below or on the following pages, please email me at

On 19th July, the Prime Minister announced the following:

  1. England has moved to Step 4 of the roadmap. This means that there are no longer legal limits on social contact, nightclubs or larger events.
  2. Fully vaccinated people returning to England from most amber list countries will not need to quarantine.
  3. Everyone should be cautious while managing the risks, as cases of COVID-19 remain high.
  4. Self-isolate immediately if:
    • you have any symptoms of COVID-19 (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste).
    • you’ve tested positive for COVID-19 – this means you have the virus.
    • someone you live with has symptoms or tested positive (unless you are not required to self-isolate – check below if this applies to you)

On 16th August, the self-isolation rule change took effect. This change meant:

If someone you live with has symptoms of COVID-19, or has tested positive for COVID-19, you will not need to self-isolate if any of the following apply:

  • you’re fully vaccinated – this means 14 days have passed since your final dose of a COVID-19 vaccine given by the NHS
  • you’re under 18 years, 6 months old
  • you’re taking part or have taken part in a COVID-19 vaccine trial
  • you’re not able to get vaccinated for medical reasons

Even if you do not have symptoms, you should still:

Local Vaccination Information

Details of local walk-in and pop-up vaccination clinics, including which vaccine is being offered and eligibility criteria are available here.

Anyone 16 or over is eligible for a vaccine can also book their jab either online or by calling 119.

For information on receiving your vaccination locally, please click here.

NHS and NHS 111

Visit the NHS website to find out more about the Covid-19 virus, its symptoms and how to seek medical advice. 

If you have symptoms of Covid-19, do not go to A&E or your GP. Please use the NHS 111’s online symptom checker which will tell you the next steps you should take, or call 111.

UK Government

The Government website has information about the risk of Covid-19 as well as the number of cases in the UK.

Richmond Council

Richmond Council has information about the Borough’s response to Covid-19, along with updates from the Leader of the Council.

Richmond CVS are co-ordinating the volunteering efforts within the borough. You can sign-up to help and volunteer, in a safe, responsible manner here.

Richmond Council have launched a hotline and online service for people who need help during the Covid-19 crisis and will coordinate with organisations borough-wide. If you or someone you know needs this support and they don’t have existing family, friends or other support that can step in, then please contact 0208 871 6555 or

Mental Health


24/7 support provided by volunteers.

Call 116 123 anytime

Click here to visit their website

Mind – Richmond Borough

For information, advice, and support on mental health issues visit Mind’s website here.

Richmond Borough Mind has been offering workshops online, focussing on the anxieties young people face going back to school or moving to new schools following the lockdown period.  


Childline is for young people up to age 19 and provides support online and over the phone.

Call 0800 1111 to speak to a counsellor

Click here to visit their website and view options for online support

Off the Record

Off the Record, Twickenham, is a free drop-in counselling (currently online), information and sexual health service for young people aged 11–24 living, working or studying in the borough of Richmond. 

Click here for their website.

Other services for young people

Information and services for 13–19-year-olds on sexual and mental health issues, drugs and alcohol and relationship problems can be accessed on the Getting It On website. is an online mental wellbeing platform designed for young people experiencing issues with their emotional wellbeing, such as anxiety, low mood or stress.  

The Single Point of Access number means young people can find the right kind of services or support for whatever is concerning them. The number is 020 8547 5008.  


Department of Education Helping

Department of Education has launched a helpline for teachers, parents and young people to answer questions about on Covid-19 in relation to education. It can be accessed by telephone or email.

0800 046 8687


Money Saving Expert

Money Saving Expert has some useful information should your finances be affected by Covid-19. have some useful information regarding financial issues caused by the Covid-19.



Transport for London advises that people should consider walking and cycling where possible, and choose quieter times and routes to travel. They have also requested the following:

  • Wear a face covering over your nose and mouth, unless you are exempt for age, health or accessibility reasons.
  • Maintain social distancing where possible.
  • Wash your hands before and after your journey.