The following information is intended to be helpful for residents, local businesses and organisations in Twickenham, and my team and I will endeavour to keep it as up-to-date as possible.

If you have any other questions about Covid-19 which aren’t answered below or on the following pages, please email me at

On 4 January, the Prime Minister announced the following:

  1. You must stay at home.
  2. You may only leave your home for the following reasons:
    • to shop for basic necessities, for you or a vulnerable person;
    • to go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home;
    • to exercise with your household (or support bubble) or one other person (in which case you should stay 2m apart). Exercise should be limited to once per day, and you should not travel outside your local area;
    • to meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one;
    • to seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse), or to attend education or childcare – for those eligible.
  3. If you are extremely clinically vulnerable, you are advised to follow shielding guidance.
  4. You should wear a face covering in shops and on public transport.
  5. You should maintain a safe distance from others, 2 meters apart.
  6. Wash your hands frequently and carry hand sanitiser when out.
  7. If you develop COVID-19 symptoms (high fever, continuous cough, loss of taste or smell) then self-isolate immediately and request a test as soon as you can.

Local Vaccination Information

The national vaccination scheme began 8 December.

For information on receiving your vaccination locally, please click here.

NHS and NHS 111

Visit the NHS website to find out more about the Covid-19 virus, its symptoms and how to seek medical advice. 

If you have symptoms of Covid-19, do not go to A&E or your GP. Please use the NHS 111’s online symptom checker which will tell you the next steps you should take, or call 111.

UK Government

The Government website has information about the risk of Covid-19 as well as the number of cases in the UK.

Richmond Council

Richmond Council has information about the Borough’s response to Covid-19, along with updates from the Leader of the Council.

Richmond CVS are co-ordinating the volunteering efforts within the borough. You can sign-up to help and volunteer, in a safe, responsible manner here.

Richmond Council have launched a hotline and online service for people who need help during the Covid-19 crisis and will coordinate with organisations borough-wide. If you or someone you know needs this support and they don’t have existing family, friends or other support that can step in, then please contact 0208 871 6555 or

Mental Health


24/7 support provided by volunteers.

Call 116 123 anytime

Click here to visit their website

Mind – Richmond Borough

For information, advice, and support on mental health issues visit Mind’s website here.

Richmond Borough Mind has been offering workshops online, focussing on the anxieties young people face going back to school or moving to new schools following the lockdown period.  


Childline is for young people up to age 19 and provides support online and over the phone.

Call 0800 1111 to speak to a counsellor

Click here to visit their website and view options for online support

Off the Record

Off the Record, Twickenham, is a free drop-in counselling (currently online), information and sexual health service for young people aged 11–24 living, working or studying in the borough of Richmond. 

Click here for their website.

Other services for young people

Information and services for 13–19-year-olds on sexual and mental health issues, drugs and alcohol and relationship problems can be accessed on the Getting It On website. is an online mental wellbeing platform designed for young people experiencing issues with their emotional wellbeing, such as anxiety, low mood or stress.  

The Single Point of Access number means young people can find the right kind of services or support for whatever is concerning them. The number is 020 8547 5008.  


Department of Education Helping

Department of Education has launched a helpline for teachers, parents and young people to answer questions about on Covid-19 in relation to education. It can be accessed by telephone or email.

0800 046 8687


Money Saving Expert

Money Saving Expert has some useful information should your finances be affected by Covid-19. have some useful information regarding financial issues caused by the Covid-19.



Transport for London advises that people should avoid public transport wherever possible. People who have no choice but to use public transport should wear face coverings and avoid the busiest times and locations. London buses will operate fewer services, but the night bus network will still be running. Make sure you check before you travel.