The following information is intended to be helpful for residents, local businesses and organisations in Twickenham, and my team and I will endeavour to keep it as up-to-date as possible.

If you have any other questions about Covid-19 which aren’t answered below or on the following pages, please email me at

On the 22 September the Prime Minister announced:

  1. If you can, you should work from home. 
  2. From Thursday 24 September pubs, restaurants and other hospitality venues will close at 10pm. Restaurants will be allowed to carry on doing deliveries after 10pm. 
  3. Pubs, restaurants, and other hospitality venues will now only offer table service. You must wear a face covering at all times, except when you’re sitting down to eat or drink. Staff will also wear face coverings during their shift. 
  4. Face coverings will be also compulsory for retail staff, in taxis and public hire vehicles. This is in addition to the places you must already wear them, including public transport, shops, galleries, and places of worship. Read more on face covering guidance
  5. The maximum number of people who can attend wedding ceremonies and receptions will now be 15. Funerals can still allow a maximum of 30 people.  
  6. The rule of six will also now apply to all adult indoor team sports. 
  7. There will also be a pause on the re-starting of public events, conferences, and audiences at sporting events. 
  8. Police will be able to issue higher fines to those who refuse to comply with the rules. The fine for failing to wear a face covering if you do not have an exemption, or for breaking the rule of six will be £200.  If you break the rules on self-isolation you could be fined up to £10,000.  Fines will also apply to business breaking COVID-19 rules. 

You should continue to:

  1. Not meet socially in groups of more than six people: the rule of six. Try to meet people outside if you can. 
  2. Keep a safe distance from others.  Stay two metres apart from people you do not live with where possible.  
  3. Wear a face covering in enclosed spaces where you cannot keep a safe distance from others. 
  4. Wash your hands frequently, and carry hand sanitiser when you are out. 
  5. Limit your contact with others.  Limit the number of different people you see socially over a short period of time and avoid crowded places. 
  6. If you develop COVID-19 symptoms (high fever, continuous cough, loss of taste or smell) then self-isolate immediately and request a test as soon as you can.

NHS and NHS 111

Visit the NHS website to find out more about the Covid-19 virus, its symptoms and how to seek medical advice. 

If you have symptoms of Covid-19, do not go to A&E or your GP. Please use the NHS 111’s online symptom checker which will tell you the next steps you should take, or call 111.

UK Government

The Government website has information about the risk of Covid-19 as well as the number of cases in the UK.

Richmond Council

Richmond Council has information about the Borough’s response to Covid-19, along with updates from the Leader of the Council.

Richmond CVS are co-ordinating the volunteering efforts within the borough. You can sign-up to help and volunteer, in a safe, responsible manner here.

Richmond Council have launched a hotline and online service for people who need help during the Covid-19 crisis and will coordinate with organisations borough-wide. If you or someone you know needs this support and they don’t have existing family, friends or other support that can step in, then please contact 0208 871 6555 or

Citizens Advice Richmond

Citizens Advice Richmond have a dedicated webpage with further information, available by clicking here.

Local Businesses

Coronavirus Business Interruption Loan Scheme

Richmond Chamber of Commerce have informed their members that the Coronavirus Business Interruption Loan Scheme (CBILS) is now available through participating lenders. It’s designed to support SMEs who don’t meet a lender’s normal lending requirements for a fully commercial loan but who are considered viable in the long term.

Note: The borrower will remain liable for 100% of the debt. The CBILS guarantee is to the lender, not the SME (the borrower).


Department of Education Helping

Department of Education has launched a helpline for teachers, parents and young people to answer questions about on Covid-19 in relation to education. It can be accessed by telephone or email.

0800 046 8687


Money Saving Expert

Money Saving Expert has some useful information should your finances be affected by Covid-19. have some useful information regarding financial issues caused by the Covid-19.



Transport for London advises that people should avoid public transport wherever possible. People who have no choice but to use public transport should wear face coverings and avoid the busiest times and locations. London buses will operate fewer services, but the night bus network will still be running. Make sure you check before you travel.