The following information is intended to be helpful for residents, local businesses and organisations in Twickenham, and my team and I will endeavour to keep it as up-to-date as possible.

If you have any other questions about Covid-19 which aren’t answered below or on the following pages, please email me at

On the 3 January the Prime Minister announced:

  1. You must stay at home.
  2. You may only leave your home for the following reasons: to shop for basic necessities, for you or a vulnerable person; to go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home; to exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area; to meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one; to seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse); to attend education or childcare – for those eligible.
  3. The extremely clinically vulnerable are advised to begin shielding again, with letters sent to those individuals to explain further.
  4. Elite and disabled sports can continue, but all other indoor or outdoor sports facilities must close.
  5. Face coverings will be also compulsory for retail staff, in taxis and public hire vehicles. This is in addition to the places you must already wear them, including public transport, shops, and places of worship. Read more on face covering guidance
  6. The maximum number of people who can attend wedding ceremonies will now be 6. Funerals can still allow a maximum of 30 people.  
  7. If you break the rules on self-isolation you could be fined up to £10,000.  Fines will also apply to business breaking COVID-19 rules. 

You should continue to: 

Keep a safe distance from others.  Stay two metres apart from people you do not live with where possible.  

Wash your hands frequently, and carry hand sanitiser when you are out. 

If you develop COVID-19 symptoms (high fever, continuous cough, loss of taste or smell) then self-isolate immediately and request a test as soon as you can.

NHS and NHS 111

Visit the NHS website to find out more about the Covid-19 virus, its symptoms and how to seek medical advice. 

If you have symptoms of Covid-19, do not go to A&E or your GP. Please use the NHS 111’s online symptom checker which will tell you the next steps you should take, or call 111.

UK Government

The Government website has information about the risk of Covid-19 as well as the number of cases in the UK.

Richmond Council

Richmond Council has information about the Borough’s response to Covid-19, along with updates from the Leader of the Council.

Click here to find out more information about booking a Covid-19 test if you have symptoms of the virus.

Lateral flow tests are available for all asymptomatic people in the borough. You can find out more and book an appointment here.

Richmond CVS are co-ordinating the volunteering efforts within the borough. You can sign-up to help and volunteer, in a safe, responsible manner here.

Richmond Council have launched a hotline and online service for people who need help during the Covid-19 crisis and will coordinate with organisations borough-wide. If you or someone you know needs this support and they don’t have existing family, friends or other support that can step in, then please contact 0208 871 6555 or

Citizens Advice Richmond

Citizens Advice Richmond have a dedicated webpage with further information, available by clicking here.

Mental Health Services


If something’s troubling you, get in touch.  Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

  • Telephone: 116 123 (this number is free to call and will not show on your phone bill)
  • email:

Childline (for under 19s)

Telephone: 0800 1111 – available 24 hours a day, this number is free and will not show on a phone bill.


Telephone: 0300 123 3393

Mental Health Support line – 0800 028 8000 Monday to Friday: 5pm to 9am. Saturday, Sunday and bank holidays: open 24 hours.

Local Businesses

Coronavirus Business Interruption Loan Scheme

Richmond Chamber of Commerce have informed their members that the Coronavirus Business Interruption Loan Scheme (CBILS) is now available through participating lenders. It’s designed to support SMEs who don’t meet a lender’s normal lending requirements for a fully commercial loan but who are considered viable in the long term.

Note: The borrower will remain liable for 100% of the debt. The CBILS guarantee is to the lender, not the SME (the borrower).


Department of Education Helping

Department of Education has launched a helpline for teachers, parents and young people to answer questions about on Covid-19 in relation to education. It can be accessed by telephone or email.

0800 046 8687


Money Saving Expert

Money Saving Expert has some useful information should your finances be affected by Covid-19. have some useful information regarding financial issues caused by the Covid-19.



Transport for London advises that people should avoid public transport wherever possible. People who have no choice but to use public transport should wear face coverings and avoid the busiest times and locations. London buses will operate fewer services, but the night bus network will still be running. Make sure you check before you travel.