The following information is intended to be helpful for residents, local businesses and organisations in Twickenham, and my team and I will endeavour to keep it as up-to-date as possible.

If you have any other questions about Covid-19 which aren’t answered below or on the following pages, please email me at

Remember to follow the Government’s advice: Stay alert. Protect the NHS. Save lives

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly

NHS and NHS 111

Visit the NHS website to find out more about the Covid-19 virus, its symptoms and how to seek medical advice. 

If you have symptoms of Covid-19, do not go to A&E or your GP. Please use the NHS 111’s online symptom checker which will tell you the next steps you should take, or call 111.

UK Government

The Government website has information about the risk of Covid-19 as well as the number of cases in the UK.

Richmond Council

Richmond Council has information about the Borough’s response to Covid-19, along with updates from the Leader of the Council.

Richmond CVS are co-ordinating the volunteering efforts within the borough. You can sign-up to help and volunteer, in a safe, responsible manner here.

Richmond Council have launched a hotline and online service for people who need help during the Covid-19 crisis and will coordinate with organisations borough-wide.If you or someone you know needs this support and they don’t have existing family, friends or other support that can step in, then please contact 0208 871 6555 or

Citizens Advice Richmond

Citizens Advice Richmond have a dedicated webpage with further information, available by clicking here.

Local Businesses

Coronavirus Business Interruption Loan Scheme

Richmond Chamber of Commerce have informed their members that the Coronavirus Business Interruption Loan Scheme (CBILS) is now available through participating lenders. It’s designed to support SMEs who don’t meet a lender’s normal lending requirements for a fully commercial loan but who are considered viable in the long term.

Note: The borrower will remain liable for 100% of the debt. The CBILS guarantee is to the lender, not the SME (the borrower).


Department of Education Helping

Department of Education has launched a helpline for teachers, parents and young people to answer questions about on Covid-19 in relation to education. it can be accessed by telephone or email.

0800 046 8687


Money Saving Expert

Money Saving Expert has some useful information should your finances be affected by Covid-19. have some useful information regarding financial issues caused by the Covid-19.



Transport for London advises that people should avoid public transport wherever possible. People who have no choice but to use public transport should wear face coverings and avoid the busiest times and locations. London buses will operate fewer services, but the night bus network will still be running. Make sure you check before you travel.

South Western Railway

South Western Railways (SWR) is urging people to travel only if essential. If people need to go to work, they should consider using alternative means of transport such as walking or cycling. People who have no choice but to use SWR should follow the Government’s advice to wear a face covering. From Monday, 23 March they reduced the number of services they’re running. Make sure you check before you travel.